Returns
Our policy lasts 30 days. If 30 days have gone by
since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging.
Several types of goods are exempt from being
returned. Perishable goods such as food, flowers, newspapers or magazines
cannot be returned. We also do not accept products that are intimate or
sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or
proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial
refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is
damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days
after delivery
Refunds (if applicable)
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check
your bank account again.
Then contact your credit card company, it may take
some time before your refund is officially posted.
Next contact your bank. There is often some
processing time before a refund is posted.
If you’ve done all of this and you still have not
received your refund yet, please contact us at Support@key-easy.com.
Sale items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send us an email at
Support@key-easy.com and send your item to: 731 montgomery st, Jersey City NJ
07306, United States.
Gifts
If the item was marked as a gift when purchased
and shipped directly to you, you’ll receive a gift credit for the value of your
return. Once the returned item is received, a gift certificate will be mailed
to you.
If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you
later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your product, you should mail your
product to: 731 montgomery st, Jersey City NJ 07306, United States
You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take
for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should
consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
